Product Care & Repairs

Our aim is to provide a refreshing alternative to fast-fashion. We make nice clothes that last. At HANDSOM, we strongly believe the most genuine and sustainable approach to fashion is to design considered, and high-quality clothing that stands the test of time.

We encourage sustainable shopping through considered and thoughtful purchases, and giving your garments the longest possible cycle in your wardrobe.

 

 

Repairs

 

We offer a repair service on all HANDSOM garments. This includes damage to seams and stitching, small holes or tears, and button sewing. Please note, more complex repairs will be assessed by our design team, and a small repair fee may apply to these, or garments purchased over 12 months ago.

Should your garment need repairing, please contact us, and – for hygiene reasons – please ensure all garments are laundered prior to returning for repair,

If you require additional buttons, please contact us so we can organise replacements for you.

Although rare, production faults can occur from time to time. If you experience a production fault, please contact us.

 

 

Fabric Care Guide

 

We urge our customers to commit to prolonging the life of any HANDSOM piece through adequate care.

Below we’ve provided specific fabric details, and advice on how to properly care for your clothes — we recommend always referring to the wash care label first:

In its many forms, cotton is an easy-care and highly durable fabric.

We recommend washing all cotton garments on a gentle machine cycle. To avoid shrinkage, we recommend keeping the spin setting low, and the temperature cold. Don’t tumble dry, but hang to dry in the shade. Allowing cotton shirts or dresses to dry naturally on the hanger minimises creasing, but ironing will achieve a crisp result – particularly on collars and cuffs.  

Our signature cotton / linen fabric is textured and light, yet durable – wearing and washing well with age. 

The best way to wash any cotton / linen piece is on a gentle machine cycle. To avoid shrinkage and colour fading, keep the spin setting on low and the temperature cold. Never soak or bleach your garments. If spot cleaning, avoid rubbing. Don’t tumble dry, but hang to dry in the shade – ironing will achieve a crisp result.

Our 100% cotton corduroy is a soft and textured year-round fabric – tough and warm in winter, yet often breathable enough for warmer days. 

Care for your cotton corduroy pieces by washing them on a gentle machine cycle inside out – to protect the texture, and reduce the risk of the colour fading. Always wash with similar colours. To avoid shrinkage, we recommend keeping the spin setting low, and the temperature cold. Never soak or bleach your corduroy garments. If spot cleaning, avoid rubbing. Don’t tumble dry, but hang to dry in the shade.

Allowing corduroy garments to dry naturally on a hanger can help to avoid unnecessary ironing. If ironing, we recommend either ironing the reverse side, or using a tea-towel to protect the pile.

Tencel, Lyocell, Viscose and Rayon are man-made fabrics, made from cellulose fibres (plant or wood pulp). We use these fabrics for their drape and practicality – they are breathable in the warmer weather, whilst maintaining a delicate drape. 

A gentle / delicate machine wash is preferred for these fabrics. To avoid shrinkage, it’s important to keep the spin setting on low and ensure the temperature is cold. Hand washing is an option if your washing machine doesn't have the appropriate setting, however this requires care. If hand washing, use cold water and gentle detergent. Most importantly, don’t leave the garment to soak as this can cause the fibres to contract, and result in shrinkage. To ensure excess water is drained, lay the garment on a towel and gently roll it up, before hanging to dry in the shade.

Allowing viscose shirts to dry naturally on the hanger can help maintain their shape, and avoid unnecessary ironing. We recommend a warm iron to achieve crisp collars and cuffs, as well as releasing contracted fibres.

Silk is luxurious in look and feel, yet strong and durable despite the delicate care required.

A hand wash or delicate machine wash is preferred for any silk garment. To avoid shrinkage, keep the spin setting on low and ensure the temperature is cold. Make sure not to leave your silk garment soaking – this can cause the fibres to contract, and result in shrinkage. To ensure excess water is drained, lay the garment on a towel and gently roll it up, before hanging to dry in the shade.

Allowing silk shirts and dresses to dry naturally on the hanger can help maintain their shape, and avoid unnecessary ironing. We do recommend a warm iron to achieve crisp collars and cuffs, as well as releasing contracted fibres.

Our fully fashioned knitwear garments are knitted in a BSCI member factory in China – using pure merino wool or wool blends. These yarns are sourced from Responsible Wool Standard certified farms, located in Australia and New Zealand.

As with all wool knits, some pilling may occur in high friction areas. Pilling can be removed by hand, or with a wool comb – or by gently washing as per care instructions. 

We recommend machine washing your woollen knits on a delicate / wool machine cycle. To avoid shrinkage, wash at cold temperature with a low spin setting. Hand washing is an option if your machine doesn’t have a delicate setting, however this requires care. If hand washing, use cold water with gentle detergent, and avoid rubbing. Don’t leave your wool knitwear soaking – this can cause the fibres to contract, and result in shrinkage. To ensure excess water is drained, lay the garment on a towel and gently roll it up. If necessary, you can re-shape your knit whilst it’s wet, before laying to dry as flat as possible to maintain its shape.

Knitwear should be stored folded, and not hanging – as this can cause the garment to drop over time, and lose its original shape.

We recommend professionally dry cleaning our wool or wool blend outerwear garments. Due to the chemical process involved, we advise you do this only when necessary, and recommend using an eco-friendly dry cleaner where possible. Any light stains can be spot cleaned with cold water and gentle wool detergent. Avoid rubbing in order to prevent pilling.

If possible, your coat should be stored hanging on a wide coat hanger in your wardrobe to keep its shape. If necessary, freshen the garment with a warm iron or light steam.

Our ripstop fabric is a durable blend of rayon and polyester, and features the signature ripstop crosshatch pattern. The structured nature and weight of the fabric lends itself well to outerwear, trousers and skirts.

The best way to wash your ripstop garment is on a gentle machine cycle, at cold temperature. Never soak or bleach your garments. If spot cleaning, avoid rubbing. Don’t tumble dry, but hang to dry in the shade. If necessary, a warm iron will achieve a crisp result.