Product Care & Repairs

Our aim is to provide a refreshing alternative to fast-fashion. We make nice clothes that last. At Handsom, we strongly believe the most genuine and sustainable approach to fashion is to design considered, and high-quality clothing that stands the test of time.

We encourage sustainable shopping through considered and thoughtful purchases, and giving your garments the longest possible cycle in your wardrobe.

 

Repairs

We offer a repair service on all Handsom garments. This includes damage to seams and stitching, small holes or tears, and button sewing. Please note, more complex repairs will be assessed by our design team, and a repair fee may apply to these, or garments purchased over 12 months ago.

Should your garment need repairing, please contact us, and – for hygiene reasons – please ensure all garments are laundered prior to returning for repair.

If you require additional buttons, please contact us so we can organise replacements for you.

Although rare, production faults can occur from time to time. If you experience a production fault, please contact us.

 

Fabric Care Guide

We urge our customers to commit to prolonging the life of any Handsom piece through adequate care.

As a general rule, when washing any garment we recommend using a high quality liquid detergent as opposed to a powder. Do not use a fabric softener.

If possible do not allow garments to sit in water after washing, as in some cases it could result in shrinkage, colour bleeding, or misshaping. After washing, remove any excess water and hang to dry immediately.

Below we’ve provided advice on how to properly care specific fabrics and compositions. We recommend always referring to the wash care label first:

We recommend washing all cotton garments on a cold machine cycle, using a high quality liquid detergent as opposed to a powder. Do not use a fabric softener. Do not soak, and if possible do not allow garments to sit in the machine after washing, as in some cases it could result in shrinkage, colour bleeding, or misshaping.

After washing, remove any excess water and hang to dry immediately. Do not tumble dry. Allowing cotton shirts or dresses to dry naturally on a hanger minimises creasing, but ironing will achieve a crisp result – particularly on collars and cuffs.  

Denim – in particular darker, indigo denims – will fade with washing over time. If you wish to avoid fading, we recommend washing your denim pieces only when necessary on a cold, delicate machine cycle – using a high quality liquid detergent.

Do not allow garments to sit in the machine after washing, as this can result in shrinkage, colour bleeding, or fading.

After washing, remove any excess water and hang to dry immediately. Do not tumble dry. Iron if necessary.

Our signature cotton-linen 'Hachiko' fabric is widely used throughout our core range – specifically our Women's Harry Pants, Men's Curve Shirts and Relaxed Pants. We choose to use this fabric for its versatility and durability. 

The best way to wash this fabric is on a cold, delicate machine cycle using a high quality liquid detergent.

Do not allow garment to sit in the machine after washing, as this could result in colour bleeding, or misshaping. Due to the textured form of this fabric, leaving the garment to sit after washing can also cause the fibres to constrict, giving the impression of shrinkage. This can be easily rectified by ironing the garment on a hot setting.

Never soak or bleach your garments. If spot cleaning, avoid rubbing.

Ironing will always achieve a crisp result.

Our fully fashioned knitwear garments are knitted in a BSCI member factory in the People's Republic of China – using pure merino wool or wool blends. These yarns are sourced from Responsible Wool Standard certified farms, located in Australia and New Zealand.

We recommend machine washing your knitwear on a delicate or wool machine cycle. To avoid shrinkage, wash at cold temperature with a low spin setting.

Hand washing is an option if your machine is a top loader, or doesn’t have the appropriate setting – however this requires care. If hand washing, use cold water with gentle detergent, and avoid rubbing as this friction will cause pilling.

Whether machine washing or hand washing, don’t leave your wool knitwear soaking – this can cause the fibres to contract, and result in shrinkage and misshaping. To ensure excess water is drained, lay the garment on a towel and gently roll it up. If necessary, you can re-shape your knit whilst it’s wet, before laying to dry as flat as possible to maintain its shape.

As with all wool knitwear, some pilling may occur in high friction areas. As a rule – the softer, 'fluffier' yarns are more likely to pill than the coarser yarns. In most cases, a garment will undergo an initial pilling phase, which ease upon the first wash. Pilling can be removed by hand, with a wool comb, or using an electric de-pilling device. We recommend in investing in the latter, as a simple, low cost, and effective way of ensuring longevity of all your knitwear (and any other clothing or objects subject to pilling).

Knitwear should be stored folded, and not hanging – as this can cause the garment to drop over time, and lose its original shape.

We recommend professionally dry cleaning our wool or wool blend outerwear garments. Due to the chemical process involved, we advise you do this only when necessary, and recommend using an eco-friendly dry cleaner where possible. Any light stains can be spot cleaned with cold water and gentle wool detergent. Avoid rubbing in order to prevent pilling.

If possible, your coat should be stored hanging on a wide coat hanger in your wardrobe to keep its shape. If necessary, freshen the garment with a warm iron or light steam.

Care for your cotton corduroy pieces inside out on a cold machine cycle, using a high quality liquid detergent.

Do not allow garments to sit in the machine after washing, as it could result in shrinkage, colour bleeding, fading or misshaping.

Never soak or bleach your corduroy garments. If spot cleaning, avoid rubbing. Don’t tumble dry, but hang to dry in the shade.

When ironing, we recommend either ironing the reverse side, or using a tea towel to protect the pile.

Tencel, Lyocell, Viscose and Rayon are man-made fabrics, made from natural cellulose fibres (plant or wood pulp). We use these fabrics for their drape and practicality – they are breathable in the warmer weather, whilst maintaining a delicate drape. 

A cold, delicate machine wash using a high quality liquid detergent is preferred for these fabrics. 

Hand washing is an option if your washing machine doesn't have the appropriate setting, however this requires care. If hand washing, use cold water and most importantly, don’t leave the garment to soak as this can cause the fibres to constrict, and result in shrinkage. 

To ensure excess water is drained, lay the garment on a towel and gently roll it up, before hanging to dry in the shade.

Once excess water has been beed drained, allowing viscose shirts and dresses to dry naturally on the hanger can help maintain their shape, and avoid unnecessary ironing.

We recommend a warm iron to achieve crisp collars and cuffs, as well as releasing contracted fibres if necessary.

We recommend dry cleaning your silk garments, using an eco-friendly dry cleaner where possible.

If washing – use a cold delicate machine cycle or hand wash with care.

To avoid shrinkage or misshaping, keep the spin setting on low and ensure the temperature is cold.

Make sure not to leave your silk garment soaking – this can cause the fibres to contract, and result in shrinkage.

To ensure excess water is drained, lay the garment on a towel and gently roll it up, before hanging to dry in the shade.

Allowing silk shirts and dresses to dry naturally on the hanger can help maintain their shape, and avoid unnecessary ironing.

We recommend steaming or using a warm iron to achieve crisp collars and cuffs, as well as releasing contracted fibres.