If you are not satisfied with the goods you have purchased, you may contact HANDSOM at email@example.com within 7 days of receiving your goods to request a Return Authorisation.
All returns must be delivered to:
HANDSOM Returns, 163 Gertrude Street, Fitzroy VIC 3065 Melbourne, Australia.
Returned items must be in their original condition, unworn and unwashed with all tags/labels still attached. Please note, for hygiene reasons we are unable to accept returns on swimwear, underwear or jewellery.
Returned items will be assessed prior to approving any refunds or exchanges. We reserve the right to refuse a return if it does not reach the above standards. Please be mindful when trying garments on as items with make-up, deodorant and other marks will not be accepted.
In the case of a faulty item we will endeavour to repair, replace or refund, in accordance with Australian Consumer Law.
Any full priced items purchased online are eligible for refund. Items must be returned within 14 days. Any return shipping costs are the responsibility of the customer.
Exchange requests must be emailed to firstname.lastname@example.org. If the goods requested are unavailable you will be issued with a store credit or a refund.
Any refunds will be issued via the original payment method used. Shipping costs will not be refunded. Depending on form of initial payment refunds may take up to 10 business days to process.
HANDSOM accepts the return of unworn and unused items purchased in-store – in their original condition and upon presentation of the original invoice – within 14 days of purchase, for exchange or credit note. In-store purchases will not be refunded for change of mind.
Returns on Sale Items:
Sale items are those which have had the original price discounted or sold as part of a discounted promotion. Any order placed on a sale product is final, and therefore not eligible for refund. Exchanges on sale items are subject to availability and will be made at HANDSOM’s discretion.
Sale Price Adjustments:
HANDSOM offers Sale Price Adjustments on styles purchased full price within 7 days of sale launch. The exact style (including colour and size) must be available for purchase when the request is made. Sale Price Adjustments are issued as store credit. Email email@example.com with the order number and qualifying style name.