Returns

Online Returns:

If you are not satisfied with the goods you have purchased, you may contact HANDSOM at online@handsom-store.com or +61 3 9078 7306 within 7 days of receiving your goods to request a Return Authorisation.

Goods must be in unused condition with all tags still attached.

Sale goods are those which have had the original price discounted or sold as part of a discounted promotion. Any order placed on a sale product is final. We are unable to offer a refund on discounted goods unless there is a manufacturing fault found.

All returns must be sent to: HANDSOM Returns, 163 Gertrude Street, Fitzroy VIC 3065 Melbourne, Australia.

In-store returns are accepted, however, refunds will be issued via the original payment method.

Upon receiving returns, returned items will be inspected by our production team who will decide whether the item is deemed faulty. In the case of a faulty item, we will endeavour to repair, replace, or refund, in accordance with Australian Consumer Law.

 

Online Exchanges:

Subject to availability we will happily exchange your full priced items that have been returned to HANDSOM within 14 days of being received by you. Any return shipping costs are the responsibility of the customer. Exchange requests must be emailed to online@handsom-store.com. If the goods requested are unavailable you will be issued with a store credit. All sale purchases are final. Exchanges on sale items are subject to availability and will be made at HANDSOM’s discretion.

 

Online Refunds:

If you have requested a refund HANDSOM will refund the original purchaser’s account. Shipping costs will not be refunded. Depending on the form of initial payment, funds may take up to 5 business days to appear in your account.

 

Charges for a return or exchange:

Unless the item returned is deemed faulty all shipping costs are the responsibility of the customer.

 

Returning an item purchased in-store:

HANDSOM accepts the return of unworn and unused items purchased in-store – in their original condition, upon presentation of the original invoice – within 14 days of purchase, for exchange or credit note. In-store purchases will not be refunded for change of mind.  Please note that sale items or items purchased using a promotional discount code are not eligible for returns, credits or exchanges.